North East Energy Efficiency Awards 2020

Regional Vulnerable Customer Support Campaigner of the Year

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Award Category Description

The 2020 Regional Vulnerable Customer Support Campaigner of the Year Award rewards one exceptional organisation, in each of the 11 Regional areas around the UK, that has shown a true commitment to improving the lives of vulnerable people through energy efficiency within their region.

This award recognises the efforts of that organisation and seeks to thank them for their service to their local community.


Nominations for this award are open to any organisation that meets the following criteria:-

The nominee must be actively engaged in addressing the issue of Fuel Poverty or Vulnerable Customer Support in the UK

The nominee must have worked on campaigns tackling issues with customer vulnerability or fuel poverty within the period between January 2019 and January 2020

Work carried out on on-going campaigns in previous years may be used as additional supporting information for nomination, but only work carried out within the period is eligible for inclusion in the main nomination statement.

Nominees must provide a clear nomination statement outlining what sets them apart within their field, and demonstrating clear improvements their campaigning has made to the lives of people suffering from fuel poverty.

The nominee must be able to provide evidence of a client who is willing to endorse their work with a favourable testimonial statement.

Judges will consider the nature, scale and scope of the campaigning work undertaken, and a special emphasis will be placed on any successful integration of any National or Local Government Energy Efficiency schemes within the nominee's campaigns.

The judges will also look at:
- the impact their campaigns have had within the local community.
- what their customers and local community have to say about the nominee
- what level of expertise the nominee has

Nominees for this award

Borthwick Heating

nominated by

Taurus Utility Consultants

nominated by Taurus Utility Consultants

J&J Crump & Son Ltd

nominated by J&J Crump & Son Ltd

Pacifica Group (0800 Repair)

nominated by EDF Energy

Newcastle City Council

nominated by


The winner of this award is

Prize being presented to Pacifica Group (0800 Repair)
photo from North East Energy Efficiency Awards 2020
Pacifica Group (0800 Repair)

they were nominated by EDF Energy

Also recognised were
Highly Commended: Borthwick Heating
Commended: J&J Crump & Son Ltd
Commended: Taurus Utility Consultants